General information
B. Laužikienė’s enterprise, company code 277420410, registered office at Marių g. 7, Ventės k., LT-99361 Šilutė district (hereinafter — Ventainė), sets out in these rules (hereinafter — the Rules) the procedure for booking and purchasing Ventainė services (hereinafter — the Services) through the online booking system (hereinafter — the Booking System), and the rights, obligations and liability of Ventainė and the customer (hereinafter — the Customer).
Ventainė assumes no risk and is unconditionally released from liability if the Customer has not read these Rules although they were given the opportunity to do so.
The following may place orders in the Booking System:
- adults and/or their authorised representatives whose legal capacity has not been restricted by a court;
- minors aged 14 to 18 who are entitled to use online banking or a personal payment card;
- legal entities acting through authorised representatives.
Booking and payment
Customers can book and pay for the selected services at www.ventaine.lt by providing their first name, last name, e-mail address and phone number. Customer data is entered only to confirm the order.
Ventainė is not liable for any damage to the Customer and/or third parties they represent if the Customer provided incorrect data, did not provide it, or did not update it when it changed.
Personal data provided by the Customer is processed in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania, other legislation governing personal data, and the procedure and terms set out in the Ventainė Privacy Policy.
The Customer can book services offered at www.ventaine.lt at the prices shown on that day and for the selected dates. On the order page the Customer enters their personal details and any comments about the order.
For a booking to be valid, the Customer must pay for the booked services by bank transfer or another payment method offered by Paysera LT, UAB (hereinafter — Paysera). Once Paysera accepts the payment, the Customer receives a payment confirmation (sent by Paysera) and an order confirmation (sent by Ventainė) at the e-mail address provided, listing the Customer’s details, the services ordered, their dates and prices.
The service contract between Ventainė and the Customer takes effect when Ventainė receives the payment confirmation from Paysera.
Provision of services, changes and cancellations
The Customer may change or cancel an order no later than 14 days before the start of accommodation services and no later than 3 days before the ferry service, by writing to info@ventaine.lt. Ventainė informs the Customer about possible changes within 24 hours and, in the case of cancellation, refunds the full amount paid within 7 days of receiving all the information needed for the payment.
If the Customer wishes to cancel less than 14 days before accommodation services or less than 3 days before the ferry service, or does not arrive without notice, and the parties do not agree otherwise (e.g. to move the services to another date), the Customer may request a refund by e-mail, stating the order number and the reason the services were not used.
After the request is reviewed, the amount paid is refunded less the following losses:
- for accommodation — the price of the first night and bank charges;
- for the ferry — 50% of the ticket price. Ferry tickets are not refunded if the Customer applies less than 2 hours before departure.
If Ventainė cannot provide the ordered services on the chosen date through its own fault or because of weather conditions unsuitable or dangerous for navigation (for ferry services), and the parties do not agree otherwise (e.g. to move the services to another date), the Customer receives a full refund.
Dispute resolution
Any disagreements about these Rules are resolved by agreement between the parties. To submit a complaint, the Customer contacts Ventainė at info@ventaine.lt. If no agreement is reached, disputes are resolved under the laws of the Republic of Lithuania.
For out-of-court resolution of consumer disputes, the Customer may contact the State Consumer Rights Protection Authority (www.vvtat.lt) at tarnyba@vvtat.lt or by phone +370 5 262 6751.